Responsibilities of your family doctor:

Patient leaflet
All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk

Surgery premises
Our surgery building will be welcoming, well-maintained and appropriate to the needs of users, including the disabled.

Patients’ Rights to General Medical Services
Patients have the right to:

• be registered with a General Practitioner.
• be offered a health check on joining the practice.
• receive appropriate drugs and medicines.
• be referred for a specialist opinion where appropriate and to be referred for a second opinion if they and the GP agree this is desirable.
• have the right to review their medical records, subject to the provision of the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
• receive a full and prompt reply to any complaints about the services provided by the practice.

Comments, suggestions and complaints

• The Practice Manager is responsible for handling comments, suggestions and complaints about any service provided by the practice.
• All constructive comments and suggestions will be given consideration by the practice.
• All complaints will be recorded and written complaints will be acknowledged within 5 working days of receipt.
• We will respond to all complaints within 28 working days.
• Where a complaint is made about a doctor, the patient will be able to discuss this with another doctor in the practice, if preferred.
  

Responsibilities of the patients - page 02