Responsibilities of the patients:

• If you are unable to attend an appointment or no longer need it, please let us know as soon as possible. Another patient can then use it. This also applies to hospital appointments.
  
• Request home visits before 10.00 am if possible. Every effort should be made by the patient to attend the surgery.
  
• Remember that an appointment is for one person only. If more than one person needs to be seen, make a separate appointment for each person.
  
• Out of hours calls, ie evening, night and weekends, should only be requested if they are for a condition which cannot wait until normal surgery hours.
  
• Please tell the receptionist if you change your name, address or telephone number. It helps us to keep our records accurate and enables us to contact you if necessary.
  
• Please give 2 days notice for repeat prescriptions. When the repeats run out and need re-authorizing please make an appointment some time before the medicine runs out.
  
• Enquiries about test results should be made after 11.30 am when the receptionists generally have more time to help you. Please note that results can only be given to the person who had the test or, if a child, to their parent or guardian.
  
• Try to keep telephone calls brief to keep the telephone lines free.
  

Responsibilities of your family doctor - back to page 01