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General
Information - page 1/2
Test
results
- When
a doctor or nurse arranges for an investigation or test to
be undertaken they will explain to the patient how to obtain
the results.
Waiting times
- Surgeries
and clinics will normally start on time.
-
We expect patients to be seen within 30 minutes of their appointment
time, and in the event of a delay we will offer an explanation.
- When
a doctor is called away on an emergency we will inform the
patients and give them the opportunity to book an alternative
appointment or, if preferred, to be seen by another doctor.
Out
of hours emergencies
-
We will do everything possible to ensure that our system for
contacting the duty doctor is easy to follow, reliable and
effective.
Poplars
Appointment System
20%
of our appointments are available for pre-booking up to two
weeks in advance (from 8.10 am-9.00 am with two of the doctors and
from 8.30-9.00am with the remainder)
80% of appointments become available on the day. Simply contact
us by telephone on the day you need to be seen and we will do
our best to accommodate you, if at all possible, with the doctor
of your choice. Please try to ring between 8.30 and 9.00 am.
If
you do not have a telephone you can call into reception in person
from 8.10 am, but you will have to be prepared to return later
for your appointment. The surgery Receptionists are available
to speak to face to face, from 8.10 am until 6.30 pm.
Speaking to a doctor or nurse during surgery opening hours
If you need to speak to a doctor or nurse and the clinician
is not consulting, your call will be put through to the clinician.
If the clinician has begun surgery, you will be advised of the
time when he/she should have finished seeing patients and to
ring at that time. If you ring again and the clinician is still
not available to take the call, the Receptionist will give your
telephone number to the clinician to ring you as soon as they
are free to do so.
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