Can you tell me more about the staff at the surgery?
We employ a full complement of support staff, including a Practice Manager, IT Manager, Nurses, Secretaries and Receptionists. Doctors are also assisted by District Nurses, Health Visitors, and a Midwife. They comprise the Primary Care team whose aim is to provide the best possible care for Poplars patients.
Does the surgery have access for people with disabilities?
Yes, the premises and toilet facilities are accessible to people with disabilities and wheelchair users.
Any patients having problems accessing the surgery should ring the bell at the front door when someone will come to offer assistance. Patients unable to use the stairs can see the doctor of their choice on the ground floor. Please inform the receptionist when booking the appointment that this is the case so that prior arrangements can be made. Patients wishing to see Dr Clay who cannot access the stairs should either ask for the last morning appointment available or if possible ask for a Tuesday evening, when there is more ground floor room availability. Patients wishing to see Dr Walker who cannot access the stairs are requested to ask for the last morning appointment available or book for a Monday or Wednesday morning if possible .
Can I complain about or compliment the Practice?
Yes! If you are dissatisfied with any aspect of the care you receive at Poplars, please contact our Practice Manager. We operate an in-house complaints procedure in accordance with a requirement of our contract with the National Health Service.
Alternatively ,you can contact PALS (Patient Advice & Liaison Service) on 0121 332 1970 which is a service to help with any concerns you have. The service is available Monday to Friday 8.00 am to 4.30 pm.
If you are happy with our service, please tell us and others too!
How do I arrange for a repeat prescription?
Patients taking repeat medication will have received a computer-produced prescription form with a tear-off sheet on the right hand side. When your medication is almost finished, this sheet should either be taken to the surgery and popped into the ‘repeat prescription’ box at reception, or sent by post. Please give at least 2 working days notice for your prescription to be processed. Only requests made using the tear-off slip will be processed. There is a designated prescription line (0121 377 2138) for use by the housebound and elderly (aged 70+) only. The line is open from 9.30 am to 12.00 am Monday to Friday. You can also use the on-line repeat prescription form.
Is there a treatment room and do the doctors carry out minor surgery?
Yes, the treatment room has facilities for minor surgery and the doctors perform a wide range of procedures. Our nurses run a cryosurgery clinic, where warts and other spots may be removed. A doctor should be consulted first.
What if I need a non-NHS medical examination?
The doctors at Poplars are happy to provide medical examinations for special reasons, for instance employment, fitness to drive, insurance or solicitor reports. However, these examinations require lengthy appointment slots and, as special arrangements must be made, a fee is charged, as is the case with doctors signing passports , insurance forms etc.