Poplars Surgery

17 Holly Lane, Erdington, Birmingham B24 9JN

National Patient Survey

The information below is taken from the 2017 GP Patient Surveys. People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at:
www.gp-patient.co.uk.

What this practice does best
68% of respondents usually get to see or speak to their preferred GP

Local (CCG) average: 49% National average: 56%

82% of respondents describe their experience of making an appointment as good

Local (CCG) average: 66% National average: 73%

75% of respondents usually wait 15 minutes or less after their appointment time to be seen

Local (CCG) average: 59% National average: 64%

What this practice could improve

84% of respondents say the last GP they saw or spoke to was good at giving them enough time

Local (CCG) average: 86% National average: 86%

57% of respondents find it easy to get through to this surgery by phone

Local (CCG) average: 59% National average: 71%